Firewalls and Whitelisting
We understand that security is a top concern for anyone using Flow Capture. If you or your company have a firewall set up, you'll want to whitelist the following domains to help ensure proper functioning and playback when accessing Flow Capture:
Please make sure to copy and paste each address fully, and the destination for all Flow Capture traffic is TCP to port 443 (HTTPS).
You may also want to add us to any internal email whitelists you have. Adding the following domain will help ensure that you're getting all the notifications you need, timely responses from our support team, and more.
Flow Capture Immediates
The use of our camera-to-cloud solution functions just like a normal upload or view would, so you can use the same information to whitelist the domain and S3 bucket:
- https://*.moxion.iomoxion-s3-223428535110-upload.s3-accelerate.amazonaws.com
- https://moxion-s3-223428535110-upload.s3-accelerate.amazonaws.com
Please make sure to copy and paste each address fully, and set the destination for all Flow Capture traffic in TCP to port 443 (HTTPS).
Multi-Unit Setup
If your production is going to have multiple units using Immediates running through a central QTAKE Server hub with the SYNC, IO and CENTRAL modules, there's one more step to get everything working - make sure the computer or router that's acting as your central QTAKE Server point of control is set to accept traffic on the following ports:
- TCP 44443
- TCP 8500 - 8600
Once implemented, each unit's QTAKE operators will be able to share or review the assets that are going through Flow Capture.
Live Streaming
The information below will help you appropriately whitelist everything you need to work with live streams in Flow Capture.
Viewing Streams
- liveprod.moxion.io (76.223.64.12 and 13.248.204.10), TCP/443 UDP/3478
- apiprod.moxion.io (76.223.76.25 and 13.248.202.44), TCP/443
Broadcasting Streams
- liveprod.moxion.io (76.223.64.12 and 13.248.204.10), TCP/443 UDP/3478
- apiprod.moxion.io (76.223.76.25 and 13.248.202.44), TCP/443
- liveprod.moxion.io (76.223.64.12 and 13.248.204.10), UDP/5000
Flow Capture Rooms
This is what you'll need to make sure our Rooms work correctly within your environment:
- chime.aws
- *.chime.aws
- *.amazonaws.com
- 99.77.128.0/18
For all of the above, make sure to use TCP/443 ports.
- 99.77.128.0/18 (UDP/3478)
Note: If you are using a firewall that is performing SSL inspections, you will need to exempt these inspections from the Flow Capture servers in order for the live streaming assets to reach the platform.
Note: To test your whitelisting setup, open Terminal on a Mac and enter:
ping cdn1.moxion.io
If this ping times out or produces an error, this would most likely indicate that there is still a firewall issue.
Whitelisting for Custom Domains
If your company has its own Flow Capture domain separate from the standard app.moxion.io portal, we have separate information that you will need to use for whitelisting.
Reach out to studios@moxion.io for further assistance!