Contacting Flow Capture Support

Please note

All help content for Flow Capture can now be found here:

help.autodesk.com/view/FLWCAP/ENU

As of August 13, 2026, the site that you’re currently viewing will no longer be updated. Please visit the URL above for the most up to date and accurate information.

If the help site doesn’t answer your questions, or if you need assistance troubleshooting an issue, Flow Capture customer support can be reached via email or phone:

Email: support@moxion.io

Phone: Toll Free: +1 (800) 884-6450 or +1 (310) 602-6140

Please provide your name, the project you’re contacting us about, and specific information about what you need assistance with.

Emergency Support

If urgent issues arise that require immediate attention (IE, the issue is preventing you from using Flow Capture and you’re up against a strict deadline), you can raise an emergency ticket that will alert our team, anytime day or night.

To do so, please use the word “Urgent” in your email to us. We’ll get back to you as soon as possible.