Working Offline on iPad

If you're going to be somewhere with limited or no bandwidth, the Flow Capture app for iPad allows you to make any assets available for viewing offline. Video, audio, stills, and PDFs can all be made available for in-app review without connection to the internet. 

Permissions and Availability 

The use of the Flow Capture app’s offline feature requires you to be at least a Viewer with iOS Offline permissions in order to make assets available for offline playback. Any level of Downloader or Administrator will have this ability by default. 

If a user's permission set is changed from one that allows offlining to one that doesn't (e.g. the standard Viewer permission), any downloaded assets will no longer be available and they will not be able to use this feature. 

This update will only happen once the participant reconnects to the internet. 

Assets that have been offlined within the app will expire after 90 days. This can be customized on request at either the Company, Production or Folder level by contacting our support team.  

Making Assets Available Offline 

While connected to the internet, log in to your Flow Capture account on your iPad. Once you're in, there are two ways to make an asset available offline: via the Assets tab, or via the Inbox. 

Assets Tab

To make an asset offline via the Assets Tab, first tap the menu icon in the top right corner to bring up the different sections of the app, then click Assets.  

Once here, choose the Production you want to download assets from (if you're across more than one), then navigate to the folder where it lives. 

In the bottom right corner of each asset, you’ll see 3 vertical dots which brings up an option menu, with the “Make Available Offline” option. 

Once you click to make an asset offline, it will start processing, and a status bar will appear at the bottom: 

NOTE: When offlining assets in Flow Capture, the App should always be kept in the foreground. Backgrounding the App during the download process may lead to a failed or corrupted download. 

Inbox Offlining  

If you've been sent a notification about an asset being made available to you (such as an upload notification for a folder you’re on, or a Playlink with specific assets), with the right permissions, you can make those assets available offline right from the Inbox.  

To do so, first, tap the menu icon in the top left corner to bring up the different sections of the app, then click Inbox.  

Next, click on any notification, and then click the "Offline" option, which will make all assets within that notification available to you offline.

You'll then see the offline process begin processing, and a status bar will appear at the bottom. 

Accessing Offline Assets 

Once you’ve offlined an asset, you can access it anytime you’d like by clicking the “Offline” tab on the left: 

Removing Offlined Assets  

If you no longer wish to make an asset available offline, you can simply navigate to the “Offline” section above, click the 3 dots in the lower right corner of any asset, and then click “Remove From Offline.”