Working Offline on iPad

If you're going to be somewhere with limited or no bandwidth, the Moxion app for iPadOS allows you to make any assets available for viewing as long as your iPad has battery life left. Video, audio, stills, and PDFs can all be made available for in-app review without connection to the internet.

Note that unlike traditional downloads in the web app, which can be done from the Inbox or Viewer, offlining assets to your iPad can only be done from the Viewer tab!

Permissions and Availability

The use of the Moxion app’s offline feature requires you to be at least a Viewer with iOS Offline permissions in order to make assets available for offline playback. Any level of Downloader or Administrator will have this ability by default.

If a user's permission set is changed from one that allows offlining to one that doesn't (e.g. the standard Viewer permission), any downloaded assets will no longer be available and they will not be able to use this feature.

This update will only happen once the participant reconnects to the internet.

Assets that have been offlined within the app will expire after 90 days. This can be customized on request at either the Company, Production or Folder level.

Making Assets Available Offline

While connected to the internet, log in to your Moxion account on your iPad. Once you're in, tap the menu icon in the top right corner to bring up the different sections of the app.

Select the Desktop tab, then choose the Production you want to download assets from if you're across more than one. Tapping the Folder with the asset or assets you need and pressing the View button will bring you to the Viewer tab. 

From there, select the Manage tab from the secondary menu bar on the right side of the screen.

This will bring up toggles next to every Batch (and asset, if you open up a Batch). These allow you to select items for offline download. Toggling something on tells you how many files you're adding in the blue box. Toggling something you've previously downloaded to off tells you how many assets you're removing in the red box. 

If you've already offlined some assets, they'll be listed as Already Downloaded next to a green box.

Once you've made your selections, tap the save button in the bottom right corner. This brings up a summary of changes - how many files you're downloading or removing from a previous download.

Tap the Continue button to begin the download process. 

Before the app starts your download, it will perform Syncing and Watermarking actions (combined into what shows up as a "Preparing" step to make sure all the assets are available to you and that they have the correct watermark security options. 

Once the download starts, you'll see a progress window that lets you know how far along in the process you are.

When offlining assets in Moxion, the App should always be kept in the foreground. Backgrounding the App during the download process may lead to a failed or corrupted download.

There's also a summary bar along the bottom of the Manage tab that shows the changes you're making and a gauge indicating how your iPad's storage space will be affected. 

After the download has completed, tap the Okay button  and you'll see a green dot next to every successfully downloaded Batch and asset. 

You can go ahead and switch on airplane mode to test out offline playback. Otherwise, you're all set to start watching, wherever your production takes you!

Failed Downloads and Cleaning Assets

If any assets were corrupted during the download process, they'll be identified with orange dots. 

These are assets that failed to download for a number of possible reasons. You can clear them up by using the Clean function from the bottom right corner of the Manage tab. 

It's as simple as tapping the button, clicking OK to confirm, and then the app removes any failed downloads or files that you no longer have access to

Oops, I Backgrounded the App!

No worries - when you do this, any in-process  downloads will stop automatically and have to be restarted. You'll see the following notice once you're back in the app:

At this point, it's best to use the Clean button to remove any incomplete or otherwise failed assets before restarting your download.