Enabling Hardware Decoding

Also called hardware acceleration or graphics acceleration, video playback in Flow Capture utilizes Digital Rights Management, a type of security software which requires a device that's capable of hardware decoding.

This is automatically enabled in Apple's ecosystem of products (computers, iPhones, iPads, Safari), but other browsers in macOS or Windows that are supported by Flow Capture - Microsoft Edge and Google Chrome - do not always have this switched on by default.

If you're trying to watch a video and you get the following error message:

You will need to enable this in your preferred browser.

Google Chrome

Open up a browser window and then click the vertical ellipsis in the top right corner and choose Settings from the drop down menu.

From there, choose System from the list of options.

The option you're looking for is called Use graphics acceleration when available. Switching that on will require you to relaunch Chrome. Click the relaunch button when you're ready to do that.

After the browser comes back up, you'll be able to watch DRM-protected videos!

Microsoft Edge

Open up Edge and click the ellipses in the top right corner. Choose the Settings option from the list that drops down.

Select the System and Performance tab from the list on the left side of the screen.

Under the System heading, you'll see an option for Use graphics acceleration when available. Switch the toggle on and click the Restart button when you're ready to make the changes take effect.